FAQ: Psychosocial Recovery Coach

 “Psychosocial disability is a term used to describe a disability that may arise from a mental health issue.” (NDIS)  
 

Psychosocial disability may restrict a person’s ability to:

• be in certain types of environments
• concentrate
• have enough stamina to complete tasks
• cope with time pressures and multiple tasks
• interact with others
• understand constructive feedback
• manage stress.

• Not a replacement for mental health services: The NDIS works in partnership with mental health services, which are responsible for clinical services such as diagnosis and treatment. 

 Compassionate Healthcare staff are professional & experienced in  understanding of the episodic nature of mental health conditions.

• Anxiety disorders
• Depression
• Mood disorders (e.g., bipolar disorder)
• Post-traumatic stress disorder (PTSD)
• Schizophrenia
• Addiction/substance abuse issues 

A recovery coach is a professional who use their expertise, knowledge and lived experience to supports individuals with  psychosocial disabilities. They work collaboratively with clients to develop personalised recovery plans, and access a range of supports including; 

• Personal care: Assistance with daily living tasks 
• Community participation: Support to participate in social and recreational activities 
• Employment support: Assistance with finding and maintaining employment 
• Advocacy: Support to advocate for your rights and needs 
• Psychosocial support: Support to manage your mental health condition and build resilience. Experience working with mental health services

 A proven knowledge of Trauma -informed practice, supported decision making, cultural competency, family-inclusive practice are required for this position.
 

• Both roles involve understanding the NDIS, building connections, community, achieving goals.
•  Recovery coaches have specialised expertise in mental health. 
• They provide personalised support, focused on empowering individuals with mental health psychosocial disabilities to build confidence in themselves. 
• Facilitating opportunities that promote growth & skill development .
• It supports informed decision making & builds skills to solve problems, review, reflect and provide feedback.
• Supports personal recovery.

Compassionate Healthcare staff are professional and have an understanding of the episodic nature of mental health conditions. Supporting & collaborating with clients to develop the recovery plan and maintain engagement through periods of increased support needs. 

 Including the following:

•  Anxiety
• Depression 
• CPTSD 
• Schizophrenia  
• BPD 

As of July 2024, standard hourly rate for NDIS recovery coaching in metropolitan areas is:

• 07_002_0106_8_3 $77.00 Life Transition Planning Incl. 
• 09_006_0106_6_3  $77.00 Mentoring Peer Support and Individual Skill Development.  
• 10_101_0106_6_3 $101.42 - Psychosocial Recovery Coaching- weekday  
• Capacity building & finding/keeping a job $101.42 
•  Enquire to day

•    Support Coordinators support participants to understand the planning process and manage their NDIS funds.    

A Support Coordinator must work with  a participant to:  

1. Monitor their budget  
2.  Ensure they have enough funding for continuation  of supports for the duration of their plan
3. Confirm they are receiving enough funding to work  towards their plan goals

    A Support Coordinator will work with the  Participant to monitor their plan budget by: 

• Calculating the amount of funding available under each  category and what this equates to in hours of support 
•  Implementing the plan using the hours that are  allocated to Support ordination 
• 
  

  Working with the Participant to identify and discuss: 

•  The range of available NDIS-funded 
•  Informal supports 
•  Community supports 
•  Mainstream supports (including other  government and community services) 
•  Exploring how a Participant can exercise choice and control when choosing their providers.  
• Connecting with NDIS providers and other supports and services that they require.

Play a key role in resolving issues and points of crisis. 

 The impact of these events may be significant and  can be referred to as “crisis” events such as becoming  homeless, going to a hospital, or experiencing a  significant loss of a carer or family member.  

 A Support Coordinator can work with the Participant to;

• Create a plan detailing what they can do when  these situations occur .
•  Put additional supports in place to help them  work through these crises 

The NDIA also requires Support Coordinators to report on the outcomes of a Participant’s plan at various stages of implementation. 

•  An Initial Plan Implementation Report  This report is completed 8 weeks after a  Participant’s plan begins or the Support  Coordinator accepts the request for service. 
•  A Mid-Term Implementation Report  The report is most commonly requested if  the Participant is accessing the NDIS Complex  Planning Pathway supports. How often these  reports must be completed will be provided by  the request for service and the Complex Planner. 
• A Plan Reassessment and Evaluation Report  

             This report should be completed before the  Participant’s next NDIS review 

             plan review. The Participant and their Support Coordinator reflect on how the

             plan has been implemented.